This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the Products (Products) listed on our website eatuphongkong.com (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.
1. INFORMATION ABOUT US
eatupsingapore.com is a site operated by Ultimate Performance Limited (we). We are registered in England and Wales under company number 06279529. Our main trading address is:
3rd Floor Acresfield,
8 Exchange Street,
England, M2 7HA
Our VAT number is 997 763 830. The EatUP service in Singapore is run and represented located at:
3rd Floor, Unicorn Trade Centre,
127 Des Voeux Road,
Telephone +852 2798 9000
2. SERVICE AVAILABILITY
Our site is only intended for use by people resident in Hong Kong.
3. YOUR STATUS
By placing an order through our site, you warrant that: (a) You are legally capable of entering into binding contracts; and (b) You are at least 18 years old.
4. HOW AN ORDER IS PLACED AND THE CONTRACT IS FORMED BETWEEN YOU AND US
4.1 We will only trade on the basis of these terms of sale. We will not accept an order unless you have indicated your agreement to these terms.
4.2 Once you have selected your Products and completed other necessary part of our website you will be asked to press the proceed button. You cannot change your order once you have pressed proceed, so it is important to be satisfied that you have ordered what you want.
4.3 It is your responsibility to provide full and accurate information especially about any allergies or other issues which may affect your diet. If in doubt, you should let us know.
4.4 After placing an order (whether on line or by e mail or by telephone or in person), you will receive an e-mail or letter from us acknowledging that we have received your order. The contract between us (Contract) is formed when we send the email acknowledgment.
4.5 Part of the consultation process is to inform us of any allergies you suffer. We will not supply customers with Product if we believe that the severity of the allergy is such that consumption of could be hazardous to them.
4.6 In case of any dietary requirements we are not able to cater to, we will inform you for alternative arrangements or cancellation of your order. Ordering for meals without coconut, dairy and/or eggs is currently not available.
4.7 Double portion or another meal of the day will be arranged as substitution of meals with potential allergens. Allergens can also be opted out from the meals, and will not be substituted by another kind of ingredients. Meals with special arrangements contain the same or slightly less macronutrients than the regular meals.
5. DELIVERY POLICY
EatUP Singapore do not offer any delivery services currently. Collection from our specified pick up locations is the responsibility of the the customer. Any damage or incident occurring while in transit with third party services is not the responsibility of EatUP Singapore.
6. PRICE AND PAYMENT
6.1 Payment for all Products must be by credit or debit card as specified in our website. Prices may change from time to time. If so, you will be informed before the next renewal of your order.
6.2 If we have to issue a refund to you, we shall try to do so within 10 – 15 days.
6.3 If on collection you find that any products are damaged or are in an unacceptable condition then you must inform us as soon as possible and give us the opportunity to inspect the Product. If, at our discretion, we find that the Product delivered is not consistent with proper standards we will refund the cost of such unsatisfactory Product to you. We will not be responsible for Product which is damaged or faulty through your failure to store correctly.
7. REFUND POLICY
You will not have any right to cancel an order once accepted by us.
Although EatUP Singapore try very hard to put all nutritional details on every meal box or product, Some cross-contamination of ingredients including but not limited to milk, egg, soya, seafood, peanuts, sesame seeds, and celery may be involved during preparation. It is not possible to guarantee the total absence of these ingredients in any EatUP Singapore products. Please do let us know if you have any food allergy while ordering. EatUP Singapore has a standard procedure to prepare food according to the nutrition targets specified on the labels and website. However, nutrition content may be slight variations due to the condition of the raw ingredients. The nutrition information stated on the label is for reference only.
9. OUR LIABILITY
9.1 Our liability for failing to provide Products of satisfactory quality or otherwise breaking this contract is limited to the price of those Products.
9.2 This does not include or limit in any way our liability: (a) For death or personal injury caused by our negligence; (b) Under section 2(3) of the Consumer Protection Act 1987 (EU Law); (c) For fraud or fraudulent misrepresentation; or (d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
9.3 We are not responsible for indirect losses which happen as a side effect of the main loss or damage.
9.4 If you have an allergy for example, to nuts you must enquire before placing an order. Refer to consultation.
10. LAW and JURISDICTION
Any purchase of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Hong Kong law, without respect to its conflict of laws provisions. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of Hong Kong.
11.2 All content included on this interactive service, such as text, graphics, button icons, images and software, is our property and is protected by UK and European copyright laws.
11.3 Any use of the content and software on this interactive service including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this interactive service is strictly prohibited.